Please contact us if you need assistance with anything and cannot see it listed here.
How do I download a licence agreement?
Please see the select licence PDF area under our 'downloads' page (this is the third tab at the top of each collection page).
I've selected the licence agreement PDF and it doesn't open.
Please ensure that you have the latest version of Adobe Acrobat Reader installed on your computer. The get Adobe Reader icon, linking to the latest free download, is available under the 'downloads' tab.
I've read the licence agreement PDF but need to add my details.
If you
contact us
to place an order for a digital title, we will send you a personalised agreement; you will simply need to complete the contact and IP details and sign the agreement. Otherwise, simply print the PDF file and complete the details by hand. We can, on request, send an MS Word file.
Who should I send the completed licence agreeement to?
Following confirmation of purchase, Adam Matthew will send a personalized licence agreement or licence addendum based on your current holdings. This agreement should be completed, signed and returned to us via email at
info@amedu.com.
When will access be available?
Access to your purchased resource will be available within two working days of receipt of the signed licence agreement. Access cannot be completed until the agreeement is received.
Can I change the wording of the agreement?
Please discuss any changes that you would like to make to the agreement with us before returning the agreement.
We have already signed a licence agreement for another digital title.
In most cases we will issue an addendum to your original licence agreement, which will simply need to be signed by both parties.
What happens at the end of the guaranteed five-year hosting period?
At the end of the guaranteed five-year hosting period, Adam Matthew will continue to host the resource for a further five year period on payment of a 5% of purchase price (the 5% hosting renewal fee).
What should we do if we want to cancel our access at the end of the licence term?
Each agreement is renewable at the end of the current term for a successive term unless either party gives written notice of its intention not to renew forty-five (45) days before expiration of the current term.
Are there any restrictions on the use of the resource?
The licence agreement stipulates what is authorised and what is restricted use of the digital resource.